Shipping policy
Thank you for your purchase! In order for you to enjoy a hassle-free shopping experience, we have a detailed shipping policy. Below is a description of shipping, transit times, shipping costs, and services.
1. Delivery time
We will complete the customization and ship within 5-7 working days after the order is confirmed for payment. The processing time for customized products may be delayed for the following reasons:
Periods of high demand, such as holidays or promotions.
If there is a delay in the shipment, we will contact you by email or phone and provide you with an updated shipping time.
2. Transit time
Standard shipping: Standard delivery times are 20-40 business days, depending on the destination.
Special area: For remote areas, the shipping time may be extended to 45 working days, please confirm with us before purchasing.
3. Shipping
Standard shipping rates: Standard shipping costs are automatically calculated based on the destination, and the exact cost is displayed at checkout.
Expedited shipping fees: There is an additional charge for expedited shipping, which will be displayed at checkout.
4. Logistics tracking
When your order is shipped, we will provide you with an email with a tracking number and shipping company information. You can use this information to check the status of your order at any time. If there are any issues or delays in the shipping process, we will update and notify you in a timely manner.
5. Customer Service
If you have any questions about shipping, or if you encounter any problems during shipping, please do not hesitate to contact our customer service team. We will do our best to solve the problem for you.