Terms of service
Thank you for shopping with PIONEER TECHNOLOGY (HONG KONG) CO.,LIMITED! We are committed to providing you with a convenient and safe shopping experience, and the following are our service policies in the EU to ensure your rights.
1. Product Information and Description
While we endeavour to ensure that all product information listed on this website is accurate, the actual color, size and style of the product may differ from the images on the website due to differences in display equipment or shooting angles. We recommend that you read the product description and specifications carefully before purchasing.
2. Orders and Payments
All orders must be completed through our website. Payment methods we support include credit cards, debit cards, PayPal, and other online payment methods.
Once the order is confirmed and the payment is successful, it cannot be modified or cancelled. We will process and ship the order within 5-7 working days after the order is confirmed.
Please note that applicable taxes and shipping charges may not be included in the order amount, which will be clearly displayed at checkout.
3. Shipping and Delivery
We will arrange the shipment according to your order address and the shipping method you choose. The delivery time for most orders is 20-40 business days, and the exact time may vary depending on the destination.
If the transportation is delayed due to force majeure factors (such as natural disasters, epidemics, etc.), we will try our best to provide solutions, but will not assume the responsibility arising therefrom.
4. Return and Exchange Policy
According to EU consumer law, you have the right to request a return or exchange within 14 days of receiving the goods, unless the goods are special goods that cannot be returned or exchanged (e.g. custom-made goods, hygienic products in sealed packaging, etc.). Please refer to our Return Policy for the specific process and fees for returns and exchanges.
5. Consumer Rights
In the European Union, consumers have a statutory 14-day right to return goods without any reason. We are committed to complying with all applicable consumer protection laws and providing you with a transparent and fair service.
6. Privacy and Data Protection
We are committed to protecting your personal information. In accordance with the European Union's General Data Protection Regulation (GDPR), your data will only be used to process orders and provide customer service. For more information, please see our Privacy Policy.
7. Intellectual Property
All content on this website (including text, images, trademarks, videos, etc.) is the intellectual property of PIONEER TECHNOLOGY (HONG KONG) CO., LIMITED or its licensors, and may not be copied, distributed or used for other commercial purposes without authorization.
8. Disclaimer of Warranties
We are not responsible for service interruptions or delays caused by force majeure events (e.g. natural disasters, wars, etc.) or technical failures (e.g. website crashes, payment system interruptions, etc.).
9. Modification of Terms of Service
We reserve the right to modify or update the Terms of Service at any time. The revised Terms will be posted on this website and will be effective immediately.
10. Contact Us
If you have any questions or need further assistance, please contact us at:
Email: [email protected]
Website: www.pioneertradeis.com
Thank you for your support and understanding, and happy shopping!